{"id":37413,"date":"2021-05-03T06:00:28","date_gmt":"2021-05-02T21:00:28","guid":{"rendered":"https:\/\/www.panamera-life.com\/?p=37413"},"modified":"2021-06-01T23:56:55","modified_gmt":"2021-06-01T14:56:55","slug":"after-sales-article","status":"publish","type":"post","link":"https:\/\/www.panamera-life.com\/en\/entry\/after-sales-article\/","title":{"rendered":"The Real Reason Behind My Unease with Car Dealer Salespeople"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u30b3\u30f3\u30c6\u30f3\u30c4<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.panamera-life.com\/en\/entry\/after-sales-article\/#Why_I_Felt_Uneasy_About_Dealer_Salespeople\" >Why I Felt Uneasy About Dealer Salespeople<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.panamera-life.com\/en\/entry\/after-sales-article\/#What_I_Learned_as_a_New_Salesperson\" >What I Learned as a New Salesperson<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.panamera-life.com\/en\/entry\/after-sales-article\/#What_Do_Porsche_Owners_Have_in_Common\" >What Do Porsche Owners Have in Common?<\/a><\/li><\/ul><\/nav><\/div>\n\n<h3 class=\"style3a\"><span class=\"ez-toc-section\" id=\"Why_I_Felt_Uneasy_About_Dealer_Salespeople\"><\/span>Why I Felt Uneasy About Dealer Salespeople<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The other day, I wrote an article titled &#8220;<a href=\"https:\/\/www.panamera-life.com\/entry\/dealer-car-202104\/\" target=\"_blank\" rel=\"noopener\">Often, I can\u2019t tell if dealer salespeople really want to sell or not<\/a>,&#8221; and it received more feedback than I expected, including comments like <strong>&#8220;I&#8217;ve had similar experiences&#8221; and &#8220;Maybe it&#8217;s just how the dealer system works.&#8221;<\/strong><\/p>\n<p>On social media, I also saw posts saying <strong>&#8220;I went to the dealer, but they completely ignored me.&#8221;<\/strong> It made me realize that many people have had various experiences, to some extent.<\/p>\n<p>While discussing this with my husband, he said something interesting.<\/p>\n<p class=\"well3\">Maybe there\u2019s a <strong>gap between the manufacturer and the dealer<\/strong>. The manufacturer probably wants people to visit dealers more casually, which is why they promote it in commercials and ads. But <strong>dealers, who are busy, don\u2019t want people coming just to browse without serious intent\u2014they want customers who truly intend to buy.<\/strong> That might affect how they interact with customers.<br \/>\nI don\u2019t think all dealers are like this, but compared to a few years ago, I sometimes feel dealer salespeople seem more pressured. They must be under a lot of stress trying to sell so many cars.<\/p>\n<p>I thought, \u201cThat makes sense\u2026\u201d<\/p>\n<p>In any company, there\u2019s often friction between the frontline sales team and the service development team, and I imagine there are many things customers don\u2019t see between manufacturers and dealers.<\/p>\n<p>But while talking with my husband, I realized, &#8220;<strong>In my previous article, I wrote from the perspective of dealer sales skills, but maybe this is less about sales ability and more about differences in work philosophy\u2026<\/strong>&#8221;<\/p>\n<p>It\u2019s not about who\u2019s right or wrong, but about what each person values and how they approach their work.<\/p>\n<p>For example, I\u2019m quite competitive by nature, so<\/p>\n<p class=\"well3\">\u201cIf I\u2019m going to do something, I want to be number one,\u201d \u201cI want to do it in a way I\u2019m satisfied with,\u201d and \u201cI want to feel my work has value.\u201d<\/p>\n<p>I have these strong feelings. But I\u2019m also slow to learn and clumsy, so I struggle quite a bit every time\u2026 (laughs)<\/p>\n<p>Because of that, the uneasy feeling I had recently when visiting dealers and interacting with salespeople wasn\u2019t so much about whether they loved cars, but more about <strong>a disconnect between how I think one should approach work and how those salespeople actually worked.<\/strong><\/p>\n<p>That said, I also think the dealer\u2019s system, structure, changing customer demands, and clientele all contribute to a situation where <strong>even if they want to sell passionately, they\u2019re often overwhelmed by quotas and time pressures and can\u2019t afford to show it.<\/strong> So it\u2019s a complex, deep-rooted issue.<\/p>\n<h3 class=\"style3a\"><span class=\"ez-toc-section\" id=\"What_I_Learned_as_a_New_Salesperson\"><\/span>What I Learned as a New Salesperson<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>When I first started as a new graduate salesperson, I had very few customers and couldn\u2019t achieve results like my seniors, which made me feel frustrated. Because I wasn\u2019t producing results, my boss would pressure me at every sales meeting, and once, I blurted out an excuse during a meeting.<\/p>\n<p class=\"well2\">\u201cMy seniors handle urban areas with large companies and good clients, so they get results, but I\u2019m assigned to a rural area with only family-run businesses, so I can\u2019t produce results.\u201d<\/p>\n<p>Looking back now, I think, &#8220;<strong>What was I saying in front of everyone\u2026<\/strong>&#8221; But at the time, my boss said this to my excuse-filled self:<\/p>\n<p class=\"well\">No one would assign someone who makes excuses to an urban area. People who get results do so no matter the situation. Those who don\u2019t just make excuses and don\u2019t get results.<br \/>\nIf you were assigned to an urban area now, you\u2019d just say things like <strong>\u201cThere are too many rivals,\u201d \u201cI couldn\u2019t meet the decision-makers,\u201d<\/strong> and you\u2019d never get results.<br \/>\nStop making excuses and give your all in the environment you have now.<\/p>\n<p>His words hit me so hard I couldn\u2019t argue back. I was embarrassed, frustrated, and almost in tears in front of everyone. But at that moment, my mindset changed to:<\/p>\n<p>\u201c<strong>Blaming the environment gets you nowhere. Instead of reasons why you can\u2019t, think about how you can. Give your all to what you can do now.<\/strong>\u201d<\/p>\n<p>There will never be a perfect environment. Market conditions, organizational structure, customer situations, your skills\u2026 there are always things you wish were different.<\/p>\n<p>But saying \u201cif only\u201d changes nothing.<\/p>\n<p>So you have to change yourself, and that\u2019s the fastest way to reach the results you want. I learned this through work as a new employee, and this mindset has become the foundation of who I am today.<\/p>\n<h3 class=\"style3a\"><span class=\"ez-toc-section\" id=\"What_Do_Porsche_Owners_Have_in_Common\"><\/span>What Do Porsche Owners Have in Common?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Thinking about the Porsche owners I know, when I talk with them, it\u2019s less about \u201cthe environment\u201d or \u201cwhat others are doing\u201d and more about <strong>\u201cwhat I want to do\u201d and \u201cwhat I plan to do next, and how I\u2019ll get there\u201d\u2014a very self-driven mindset.<\/strong><\/p>\n<p>That\u2019s why talking with them is fun and educational, and I think this way of thinking is why they succeed no matter the circumstances.<\/p>\n<p>My husband often says,<\/p>\n<p class=\"well3\">In work and life, <strong>\u201cI really want to do this but can\u2019t\u201d<\/strong> usually means you don\u2019t truly want it. You just don\u2019t have enough passion. If you really wanted it, no matter what others say or how things are, you\u2019d act to make it happen.<\/p>\n<p>Every time I hear that, I\u2019m reminded to live more <strong>self-driven<\/strong>.<\/p>\n<p>That said, I\u2019m easily influenced and tend to go with the flow\u2026 (laughs) Also, while I speak critically about dealer salespeople, I know well that <strong>\u201ctalk is cheap, action is hard,\u201d<\/strong> and if I were in their shoes, I might struggle too.<\/p>\n<p>That\u2019s why I want to learn from this experience, reflect on myself, straighten my collar, and keep working steadily while learning a lot from those around me!<span style=\"font-size: 10pt;\"> (So serious\u2026 lol)<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"Why I Felt Uneasy About Dealer Salespeople The other day, I wrote an article titled &#8220;Often, I can\u2019t tell if dealer salespeople really want to sell or not,&#8221; and it received more feedback than I expected, including comments like &#8220;I&#8217;ve had similar experiences&#8221; and &#8220;Maybe it&#8217;s just how the dealer system works.&#8221; On social media, I also saw posts saying &#8220;I went to the dealer, but they completely ignored me.&#8221; It made me realize that...","protected":false},"author":0,"featured_media":23136,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_locale":"en_US","_original_post":"https:\/\/www.panamera-life.com\/?p=22975"},"categories":[2],"tags":[],"yoast_head":"<title>The Real Reason Behind My Unease with Car Dealer Salespeople - 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