Reasons for the discomfort I felt with the dealer salesman

The other day, he said, "Dealership salespeople often feel like they don't know if they are willing to sell or not.When I wrote an article that said, "The'I've had similar experiences,' he said, 'and it might not be an option for the dealer's system.'We received more feedback than we had expected, including

In addition, the social networking site "Despite visiting the dealership, they were not taken seriously at all.I thought that everyone had various experiences, more or less.

And in talking about this with the couple, the husband said something like this.

To begin with.There is a gap between the manufacturer's side and the dealer's side.I wonder if this is the case. I think manufacturers want people to feel more comfortable visiting their dealers, so they put out commercials and advertisements like that.As a dealer, I don't want people coming in cold, even though I'm busy, and I only want customers who are truly willing to buy to come in.I think that may be a factor in customer service as well.
I don't think all dealers are the same, but compared to a few years ago, I sometimes feel that the sales people at dealers have less time to spare. Dealers must be having a hard time because they have to sell so many cars.

And.

I see....

In any company, there is friction between the department on the front lines of selling and the department that develops services, and I suspect that there are many things between manufacturers and dealers that are not visible to customers.

But in talking to my husband, I was thinking.In a recent article, I wrote from the perspective of the sales ability of dealership salespeople, but I think this may be due to differences in "work ethic" rather than sales ability...I thought, "I'm not going to be able to do that.

It is not about which is right or good or bad, but what things are important to each person as they go about their work.

For example, in my case, I'm a pretty competitive person.

I want to be the best at what I do, I want to do it in a way that makes sense to me, and I want to feel that the work I'm doing has value."

I have a strong feeling that this is a good thing. But even so, he is slow and clumsy in swallowing, so he has quite a bit of trouble every time... (laughs)

Since I am such a person, I recently visited a dealership and felt an indescribable sense of discomfort as I interacted with the sales staff, and it was more than just a question of whether I like cars or not.There was a discrepancy between the way I thought I should approach my work and the way the salesman was doing his job.I guess that was what they meant by "I'm not sure.

However, depending on all kinds of factors such as the store's system, structure, changes in customer demands, and clientele, "theI want to sell with passion, but I can't say so because of quotas and time constraints.I also think that the situation in the field, "the situation in the field," is also a factor, so it must be a very deep-rooted thing.

What I was taught when I was a new sales person

When I joined the company as a new graduate and started working in sales, I had a small number of customers and could not produce results like my seniors, so I was always in a bit of a quandary. I was always frustrated because I couldn't produce the same results as my seniors.

My seniors can produce results because they are in charge of urban areas and have many good customers with large company sizes, but I am in charge of rural areas and only have family-owned companies, so I cannot produce results.

And.

Now that I think about it.What a thing to say in front of everyone at a meeting...I was full of excuses, but my boss at the time had this to say to me.

You wouldn't put a guy who makes excuses like that in charge of an urban area. Those who produce results will do so under any circumstances. On the other hand, those who don't produce results make excuses and don't do it under any circumstances.
Now that you're in charge of an urban area.'I couldn't because there were too many rivals and I couldn't meet the decision makers.'and somehow I don't think they will ever be able to produce results.
First of all, don't make excuses, do the best you can with the environment you have.

And.

I was so embarrassed and frustrated because I was in front of everyone that I almost cried, but then my boss told me so and I couldn't say it back.

."There is no end to blaming the environment. Let's think about how we can do it, not why we can't. Let's do our best to do what we can do now."

I feel that my awareness changed and I gradually became able to produce results.

The environment is never 100% aligned. The market, the organizational structure, the customer situation, your skills... there are so many different aspects of "Oh, if only it were more like this.There are many things that I think, "What if I had said something like that, but it wouldn't have changed the situation.

If that is the case, you have no choice but to change yourself, and that way you can reach the results you want to achieve more quickly. I was taught this through my work when I was a new employee, and this way of thinking has become the foundation of my current career.

What do the Porsche owners around you have in common?

I was thinking about the Porsche owners around me, and it occurred to me that when I talk to them, it's not so much about the environment, or the surroundings, but about the people around them.Self-directed talk of "I want to do this" or "I'm thinking of doing this next time, so this is what I'm going to do to achieve it.I feel that there are many

So I enjoy talking to him and learning from him, and I think this kind of way of thinking is what makes a person able to earn money no matter what the situation.

My husband used to

Whether at work or in your personal life, "I really want to do this, but I can't.I think that "I don't really want to do that in the first place. I think they lack passion. If they really wanted to do it, they would definitely take action to achieve it, no matter what people around them or what they say.

But every time I hear something like that, I say to myself, "Live on your own initiativeIt makes me want to keep in mind that "the

(laughs) Also, I've been saying great things about dealership salespeople, but I've been saying, "I'm not a dealer.easier said than doneI think that if I were in that position, I wouldn't be able to do it well either.

So let's learn from this experience, look back and straighten our collars, learn a lot from the people around us, and keep up the good work!(Seriously?)